Vodacom MetroFibre down for 2 weeks without feedback

Very disappointed in vodacom and MetroFibre. My vodacom fibre/internet is down for 2 weeks now. Made more than 50 calls in this 2 weeks no feedback, about 20 emails, also no feedback. I only received messages to say vodacom close the service ticket (without fixing it) then I have to phone again to log a new service request. All these service requests last 2 days and then they close it without resolving it. I'm so fed-up. One of the operators put me on hold today for 46 min and then drop the phone. This is so ridiculous to pay for a service you don't get.