BE
Bob E
1 reviews | Active since Feb 2023
28 Dec 2022, 08:07
Vodacom Metrofibre - Does not Work
Vodacom contacted me with a Fibre to the home offer. I accepted the offer and sent in all documents and information required, cancelling my existing fibre contract to discontinue on the 30-11-2022. Vodacom too several attempts to deliver my Metrofibre router, once it finally arrived they said all I had to do was plug it in to the existing ONT and they would activate it. This was supposed to be on the 01st Dec just after midnight. It is the 28th-12-2022 today. After 23 phone calls, multiple stories, 7 escalations as of this morning, nothing has been done. Agents or team leaders will not give you their full names for fear of mention on Hello Peter. Yolanda told me this very thing this morning. I have spent some R3,700.00 this month so far on out of contract data, and I am still no closer to a solution. I would not touch them with a barge poll. Bob Eedes - ***
Helpful (0)
Replies (8)0
Replies (8)
Vodacom's replyOfficial
28 Dec 2022, 09:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Dec 2022, 09:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
BE
Bob E's updateReviewer Update
28 Dec 2022, 10:18Please ensure that the Consultant who contact me can (1) competently deal with the matter, (2) Arrange for my credit. Thank you
BE
Bob E's update28 Dec 2022, 10:18
Reviewer Update
Please ensure that the Consultant who contact me can (1) competently deal with the matter, (2) Arrange for my credit. Thank you
Vodacom's replyOfficial
28 Dec 2022, 11:20Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply28 Dec 2022, 11:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
BE
Bob E's updateReviewer Update
29 Dec 2022, 09:33Service finally activated. Thank you hellopeter. Vodacom, I am still waiting for my credit. Please conclude this matter properly and with integrity. Bob - ***
BE
Bob E's update29 Dec 2022, 09:33
Reviewer Update
Service finally activated. Thank you hellopeter. Vodacom, I am still waiting for my credit. Please conclude this matter properly and with integrity. Bob - ***
BE
Bob E's updateReviewer Update
30 Dec 2022, 14:14Vodacom Fibre: Please update me on my credit. I have all records for confirmation of activation on the 01/12/2022. You only activated on 28/12. I am obviously massive out of pocket having to buy data and airtime out of contract bundle. I expect an answer and credit today.
BE
Bob E's update30 Dec 2022, 14:14
Reviewer Update
Vodacom Fibre: Please update me on my credit. I have all records for confirmation of activation on the 01/12/2022. You only activated on 28/12. I am obviously massive out of pocket having to buy data and airtime out of contract bundle. I expect an answer and credit today.
BE
Bob E's updateReviewer Update
03 Jan 2023, 09:57Vodacom is more than happy to take your monthly contract fees, cost you a fortune in terms of their massive delays and incompetence. They have got so big, they don't have a clue - and yet when you want to claim back direct costs caused by them, they just go quiet on the matter. What great integrity have. Not.
BE
Bob E's update03 Jan 2023, 09:57
Reviewer Update
Vodacom is more than happy to take your monthly contract fees, cost you a fortune in terms of their massive delays and incompetence. They have got so big, they don't have a clue - and yet when you want to claim back direct costs caused by them, they just go quiet on the matter. What great integrity have. Not.
BE
Bob E's updateReviewer Update
04 Jan 2023, 07:07 Vodacom is more than happy to take your monthly contract fees, cost you a fortune in terms of their massive delays and incompetence. They have got so big, they don't have a clue - and yet when you want to claim back direct costs caused by them, they just go quiet on the matter. What great integrity have. Not.
BE
Bob E's update04 Jan 2023, 07:07
Reviewer Update
Vodacom is more than happy to take your monthly contract fees, cost you a fortune in terms of their massive delays and incompetence. They have got so big, they don't have a clue - and yet when you want to claim back direct costs caused by them, they just go quiet on the matter. What great integrity have. Not.
BE
Bob E's updateReviewer Update
09 Jan 2023, 14:58Vodacom is more than happy to take your monthly contract fees, cost you a fortune in terms of their massive delays and incompetence. They have got so big, they don't have a clue - and yet when you want to claim back direct costs caused by them, they just go quiet on the matter. What great integrity have. Not.
BE
Bob E's update09 Jan 2023, 14:58
Reviewer Update
Vodacom is more than happy to take your monthly contract fees, cost you a fortune in terms of their massive delays and incompetence. They have got so big, they don't have a clue - and yet when you want to claim back direct costs caused by them, they just go quiet on the matter. What great integrity have. Not.