Vodacom & Metrofibre

Vodacom is our fibre service provider and metrofibre hosts our fibre line. Yesterday morning, we woke up to our fibre being down and I called Vodacom to enquire what the problem is. The consultant advised that it is a problem in my area. So, I accepted it as that. Today, the problem persists and I again called Vodacom only to be told that it is a metrofibre problem and that the problem will only be looked into on MONDAY and, they have absolutely no record of me calling in yesterday. I mean come on, why do I get debited every month only to have to buy data anyway? This service is unacceptable. Who is going to reimburse me for monies spent on data as a result of their mess up? Absolutely disgusting.