Vodacom messy systems

Why can’t one rate 0 star?!

My wife has been battling for now 2 years with Vodacom with no clear end in sight. Her account is in good standing but some unknown reason a name and ID is also attached to her profile and that particular profile is a delinquent payer. She found out about this through a credit agency (Experian) as they flagged that my wife was a late payer, despite having a direct debit in place … but the other person linked to my wife’s profile is a cash payer. Experian get all their information from Vodacom so my wife has had to forward all communication she he with Vodacom to Experian but it seems that Vodacom is carrying linking the two profiles. No idea why this is taking place and only Vodacom can correct this according to Experian. Two years of back and forth, and still no resolution.