Vodacom Messing Up Credit Records as they please
I am done with Vodacom this time. Every single monthy you send through to the credit bureaus that I am 6 months behind even though you debit me every month the correct amount I contact and contact and Vodacom says my account is correct and up to date! Then why the F*ck are you messing up my credit record????! This is becoming extremely messed up as my points every single month go lower and lower and f*cking lower! Because of your mistakes every single month! I have to contact and beg Vodacom to fix it and yet again you guys mess up. I send mails to the "legal.colections" email and you guys just close the case no help, nothing.
I am at this point whereby I am going to sue for wrongful harm done to a consumer thank God for the CPA! Contact me ASAP to sort this out, because this is very unfair towards a consumer!
Helpful (0)
Replies (8)0
Replies (8)
Vodacom's replyOfficial
01 Oct 2019, 09:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Oct 2019, 09:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
02 Oct 2019, 08:28As you can see I have written a review every single month for Vodacom to fix my record and you still manage to mess it up! You are debiting me every month but yet I am so far in arrears! My points are even lower this month! I am still waiting for someone to contact me, this is a very big deal as you are really stuffing up my credit record!! A letter of intention to sue will sent before end of the week if I am not contacted with a reason as to why this error is occurring every single month!
's update02 Oct 2019, 08:28
Reviewer Update
As you can see I have written a review every single month for Vodacom to fix my record and you still manage to mess it up! You are debiting me every month but yet I am so far in arrears! My points are even lower this month! I am still waiting for someone to contact me, this is a very big deal as you are really stuffing up my credit record!! A letter of intention to sue will sent before end of the week if I am not contacted with a reason as to why this error is occurring every single month!
's updateReviewer Update
04 Oct 2019, 09:21Hi, still no contact, I am busy with the Credit Ombud as I have been negatively impacted by your incompetence. This is terrible Vodacom! I will be making this public!
's update04 Oct 2019, 09:21
Reviewer Update
Hi, still no contact, I am busy with the Credit Ombud as I have been negatively impacted by your incompetence. This is terrible Vodacom! I will be making this public!
Vodacom's replyOfficial
10 Oct 2019, 15:30 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply10 Oct 2019, 15:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
's updateReviewer Update
14 Oct 2019, 10:54Hi!,No No, wait my query is not resolved! It is pending... You mentioned that you will send through to the collections department and they will contact me, no one has contacted me yet. My credit record is still wrong and still being negatively impacted by Vodacom for no reason, the Credit Ombud is in communication with you regarding this, but apparently I am not the only one in South-Africa with this issue. I do hope Vodacom can resolve this as I think many other South-Africans would want to get an answer as well. One voice might not be heard but 1000 will. I am going to write a review every single month until it is resolved, because Vodacom just does not care, you had months to give me an answer, enough is enough.
's update14 Oct 2019, 10:54
Reviewer Update
Hi!,No No, wait my query is not resolved! It is pending... You mentioned that you will send through to the collections department and they will contact me, no one has contacted me yet. My credit record is still wrong and still being negatively impacted by Vodacom for no reason, the Credit Ombud is in communication with you regarding this, but apparently I am not the only one in South-Africa with this issue. I do hope Vodacom can resolve this as I think many other South-Africans would want to get an answer as well. One voice might not be heard but 1000 will. I am going to write a review every single month until it is resolved, because Vodacom just does not care, you had months to give me an answer, enough is enough.
's updateReviewer Update
17 Oct 2019, 08:28Hi Vodacom, finally someone contacted me via email. But this person did not understand what I was asking, it was like he/she just wanted to avoid the real question I was asking. My question was still not answered. But hopefully but next month my record should be fine if Vodacom said what they would do in the mail correspondence I have. If it is not, then I will go public with this issue as I am not alone with this wrongfulness of Vodacom
's update17 Oct 2019, 08:28
Reviewer Update
Hi Vodacom, finally someone contacted me via email. But this person did not understand what I was asking, it was like he/she just wanted to avoid the real question I was asking. My question was still not answered. But hopefully but next month my record should be fine if Vodacom said what they would do in the mail correspondence I have. If it is not, then I will go public with this issue as I am not alone with this wrongfulness of Vodacom
's updateReviewer Update
11 Nov 2019, 08:34Hi Vodacom, my record information was wrongfully sent to the credit bureaus again. this has been going on for 7 months!!! I contacted all the bureaus, literally I did, taking time out of my day to do this. They said that Vodacom is sending this information to them indicating I am in arrears, but this is not true!!! I am not. I am done now, if this is not fixed by this month I will sue Vodacom for damages done to my credit record due to incompetence from a service provider
's update11 Nov 2019, 08:34
Reviewer Update
Hi Vodacom, my record information was wrongfully sent to the credit bureaus again. this has been going on for 7 months!!! I contacted all the bureaus, literally I did, taking time out of my day to do this. They said that Vodacom is sending this information to them indicating I am in arrears, but this is not true!!! I am not. I am done now, if this is not fixed by this month I will sue Vodacom for damages done to my credit record due to incompetence from a service provider
's updateReviewer Update
26 Dec 2019, 07:37Hi Vodacom, here we go again!! Every single month!!!! Again my records indicate I am in arrears!!! Funny part is I am no longer with Vodacom on contract!! No one is even bothered about these reviews! The this is I have so , much collateral to use in a newspaper article. Let us see if this gets your attention as well as the public, because I know I am not alone
's update26 Dec 2019, 07:37
Reviewer Update
Hi Vodacom, here we go again!! Every single month!!!! Again my records indicate I am in arrears!!! Funny part is I am no longer with Vodacom on contract!! No one is even bothered about these reviews! The this is I have so , much collateral to use in a newspaper article. Let us see if this gets your attention as well as the public, because I know I am not alone