Vodacom messing me around to cancel upgrade

Hi, I took out an upgrade with Vodacom on the 26/10/2020, later to find out it was with Mondo. The device arrived on the 29/10/2020.

I was not happy with the device, call Vodacom customer care on the 05/11/2020 @ 08:41 and cancelled the contract with Nombothly. She confirmed everything was in order and will be contacted as the device would need to be collected.

Then I called the customer care again on the 09/11/2020 @ 10:01 as I have not received any communication from Vodacom. I spoke to Siya Mthembu who advised that there is nothing on Vodacom's system regarding the cancellation and he would need to log a request for the recording of the cancellation I made with Nombothly to be listen to, to confirm I have requested the cancellation. I asked for a reference, he said he could not provide 1.

Then I called the customer care again on the 09/11/2020 @ 15:21 and spoke to Jerome. He had no feedback for me and there was nothing on system stating I called. He said he would escalate the call to his manager and he gave me a direct number I call to who he has escalated the issue too.

The number he gave me was to Mondo, ***.

I called Mondo on the 17/11/2020 @ 12:53 and spoke to Nicoline. I gave him my long story and they would log a request to check the recordings.

I called Mondo again 26/11/2020 @ 13:31 and spoke to Faried. I gave him my long story again and he could see that I have spoken to Nicoline. But informed me that the recording would be on Vodacom's internal system and not theirs and that Vodacom should have access to the recording.

Now I am writing this long essay, only because Vodacom service sucks, and all I wanted to do was cancel the upgrade and take another upgrade, which included a better device. Now you have lost a lifetime customer.

Please fix this. I will be taking this up with Customer Protector ASAP.