AJ
Ashley J

1 reviews | Active since Feb 2019

20 Feb 2019, 11:16

Vodacom messing is around

Our WiFi has been giving us issues for about a week now. We contacted Vodacom on Friday last week and the lady that assisted us messed up our call. We had to do our own investigation to find this out. Every time the people we speak to keep logging new calls and tell us that they need ANOTHER 24-48 hours to fix our problem. It’s been 4 days!!!! I work from home and with no WiFi, that’s a bit dumb!

Vodacom needs to clean up it’s act. The excuses about miscommunication and back office this and that is exhausting!

I’m so over it. I’ll NEVER recommend Vodacom to anyone!

0
Replies (1)
Vodacom
Vodacom's reply20 Feb 2019, 11:29
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team