VODACOM MESSES YOUR LIFE UP!

So, I decided to get another contract and link an existing number. Where better to get it than Vodacom as I have been a customer for years. BIG MISTAKE! The Vodacom store MontClare did link a number to my account BUT captured it incorrectly ( By one digit). I later realized this, when I did not get my R120.00 airtime to the the linked number. I then contacted MontClare and the consultant said not to stress she will escalate the mistake and update the details. She did this and I received the airtime, problem solved right - WRONG! I later get debited for a contract cancellation of over R9000.00! I DID NOT CANCEL ANY CONTRACT!!!! - I simply wanted to link a number TO MY ALREADY EXISTING CONTRACT as explained to the consultant! I then contacted Vodacom who said not to worry they would escalate this as the error was on THEIR END and I should not have been charged for any cancellation of a contract!

Lo and behold a day later I get called as my account is in arrears ( I have never been in any sort of arrears)

I then again explain, the store consultant at MontClare captured the wrong number but cancelled that number and linked the correct number to my account. Resulting in me being charged incorrectly for a canceled contract!

They then say oh yes, I can see an escalation was logged but tell me they will log another one as this is shocking treatment I have received! I then say thank you and wait feedback!

The next night I get locked out of my phone and have had to call every ****** day and explain that VODACOM MADE THE ERROR and that they need to unlock my account. Everyday they unlock my account and promise to solve this for me to date! I have had it! I was stranded last night and had no way of contacting anyone GUESS WHY they locked my account!!

I phoned again today and told them they need to please resolve this as the error is theirs. I have been put through to cancellations, solutions and the accounts department and they all say yes the mistake is on their end but they can not assist until someone is assigned the escalation! SO MY ACCOUNT GETS LOCKED EVERY NIGHT ( NOT MY ERROR THEIRS) AND MY ESCALATION HAS NOT EVEN BEEN SEEN TO! This is SHOCKING and DISGUSTING TREATMENT! They damage ones credit record and you pay the price for their mistake! Apalled! This needs to be resolved before I take it further!

Extremely irate right now, THIS IS NOT CUSTOMER SERVICE, THIS IS CONSUMER HELL!

I have been given escalation numbers, department numbers and names of consultants but still no help and my account locked every night!

DISSATISFIED AND FRUSTRATED!