OS
Omar S

1 reviews | Active since Jun 2016

18 Jul 2016, 12:48

Vodacom messes up my contract

<p>Vodacom calls me to migrate my contract offering me something more suitable for me. i accept the suggestion, only to find that upon activation, i did not receive what was promised. i call customer care and logged the problem and i have not received a response yet even though it is after the prescribed time that was quoted. </p> <p>Terrribly disssapointed and massively inconvenienced!!!</p>

0
Replies (3)
Vodacom
Vodacom's reply18 Jul 2016, 13:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

OS
Omar S's update19 Jul 2016, 07:39
Reviewer Update

No one has contacted me yet!!! And i continue to be inconvenienced...

OS
Omar S's update21 Jul 2016, 12:38
Reviewer Update

i am still waiting for my problem to be resolved. i was called and provided the info that was requested but once again... service is poor!!!

i am really struggling with this Vodacom contract - and i probably should have just stayed with CellC.

Highly frustrated!