RC
Rashaad C
1 reviews | Active since Dec 2018
12 Oct 2024, 10:39
Vodacom messes up again
This morning I woke up to see my phone number was not registered on the network. A number which I have had for 24 years. Vodacom canceled it, claiming I have not bought data or airtime in more than 3 months, which is a blatant lie. I sent the CEO, Shameel Joosub, an email telling him to fix the mess up asap Hopefully I can get my number back with no effort, or else....
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
12 Oct 2024, 11:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Oct 2024, 11:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
RC
Rashaad C's updateReviewer Update
12 Oct 2024, 16:36I would be fascinated to know how you will contact me when my number does not work. You can reach me on *** so I cab get my number back
RC
Rashaad C's update12 Oct 2024, 16:36
Reviewer Update
I would be fascinated to know how you will contact me when my number does not work. You can reach me on *** so I cab get my number back
RC
Rashaad C's updateReviewer Update
13 Oct 2024, 17:59Well done Vodacom. 48 hours later and no contact from anyone. Mt Shameel Joosub, I am very impressed with you customer serives, promising to contact me on WhatsApp because you deleted my number, and 48 hours later, nothing. LOL
RC
Rashaad C's update13 Oct 2024, 17:59
Reviewer Update
Well done Vodacom. 48 hours later and no contact from anyone. Mt Shameel Joosub, I am very impressed with you customer serives, promising to contact me on WhatsApp because you deleted my number, and 48 hours later, nothing. LOL
RC
Rashaad C's updateReviewer Update
15 Oct 2024, 09:03Vodacom, it's now more than 72 hours since you unilaterally deleted my number from the network. Just tried logging into one of my services, to which an OTP was sent to the number which you canceled.
You deleted the number so I could not retrieve the OTP. How many more people have you done this too?
I personally know of one person, but I am sure there are thousands more.
Perhaps you must get your core focus right, and worry less about the ad-on services till you fix your ********.
Very unhappy client who have had the same number for 24 years.
You deleted the number so I could not retrieve the OTP. How many more people have you done this too?
I personally know of one person, but I am sure there are thousands more.
Perhaps you must get your core focus right, and worry less about the ad-on services till you fix your ********.
Very unhappy client who have had the same number for 24 years.
RC
Rashaad C's update15 Oct 2024, 09:03
Reviewer Update
Vodacom, it's now more than 72 hours since you unilaterally deleted my number from the network. Just tried logging into one of my services, to which an OTP was sent to the number which you canceled.
You deleted the number so I could not retrieve the OTP. How many more people have you done this too?
I personally know of one person, but I am sure there are thousands more.
Perhaps you must get your core focus right, and worry less about the ad-on services till you fix your ********.
Very unhappy client who have had the same number for 24 years.
You deleted the number so I could not retrieve the OTP. How many more people have you done this too?
I personally know of one person, but I am sure there are thousands more.
Perhaps you must get your core focus right, and worry less about the ad-on services till you fix your ********.
Very unhappy client who have had the same number for 24 years.
RC
Rashaad C's updateReviewer Update
15 Oct 2024, 11:48Vodacom, you customer service really socks...
RC
Rashaad C's update15 Oct 2024, 11:48
Reviewer Update
Vodacom, you customer service really socks...