Vodacom messes up AGAIN!

This is honestly getting really annoying. When I buy airtime or data I don't buy it because I just want something to waste money on. I buy it because I actually need it. But for Vodacom, taking all my airtime and data for no reason seems to be some sort of gain to their network. I had R44.00 worth of airtime and not long after I checked my balance. I started experiencing what I thought was network issues. I even went as far as switching my phone off. After switching it back on. I check my balance and it's ALL gone! What I don't get is WHY. I will not live on Hello Peter complaints all the time because that also requires data. What I will do is stop using Vodacom and start using a network that will not mess up like this all the time. And I will be telling everyone I know NOT to use Vodacom because of how much of a horrible experience I've been having with them as this is not the 1st time I complain