Vodacom messes up again

<p>After requesting a quote for early termination of my phone contracts, the Vodcom cancellation depart decided to load the amounts due onto my account and made them due and payable. Very smart, when the documentation I received cleared showed that it was a quote only and was valid for 7 days.</p> <p> </p> <p>Friday the 29th at midnight my accounts are "soft locked" for exceeding my credit limit as the amount due on the account now exceeded R26,000. Interesting, when I asked what my credit limit was I was told R1,000?</p> <p> </p> <p>Now after numerous calls to the "help" desk, my accounts are still locked and I can make any calls, and this is after someone promising me on Saturday that the matter would be resolved in 1-3 hours.</p> <p> </p> <p>After initially deciding not to cancel the accounts, I have now changed my mind if this is the level of service I can expect. First order of business Monday, cancell all Vodacom accounts.</p>