SA
Stephen A
1 reviews | Active since Oct 2019
14 Oct 2019, 10:22
Vodacom messes up account
I attempted to convert my Vodacom account from my personal name to my company. Vodacom messed up by capturing completely incorrect information such as company name, email addresses etc and of course the incorrect bank account details for the debit order to be processed. The account with 5 numbers attached has now been cut off and I cannot believe the frustration in trying to rectify the mess which Vodacom has created and get my account reactivated.
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Vodacom's replyOfficial
14 Oct 2019, 12:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Oct 2019, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SA
Stephen A's updateReviewer Update
15 Oct 2019, 09:14No consultant has contacted the writer despite the undertaking above to do so..... probably attempted to contact me on my mobile when Vodacom delinquintly disconnected my account
SA
Stephen A's update15 Oct 2019, 09:14
Reviewer Update
No consultant has contacted the writer despite the undertaking above to do so..... probably attempted to contact me on my mobile when Vodacom delinquintly disconnected my account