MM
Mpho M

1 reviews | Active since Mar 2009

02 Aug 2023, 13:35

Vodacom messes my debit orders every month

Two months ago my contract was changed without my consent and I was billed R504 instead of the usual R170. I called in to complain and this was rectified. I just realised now that yesterday (01Aug) a debit order of R205.99 went through. I don't understand how we moved from R170 to R205. Can someone please clarify this, and while at it, please refund me and cancel the contract. I don't even use the phone. I can go for days without making calls, clearly I don't need it.

0
Replies (1)
Vodacom
Vodacom's reply02 Aug 2023, 13:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team