Vodacom messed up - why must I pay?

<p>I cancelled my contract for cellno 072 ********** with Vodacom on 07/07/16 (11:00) with 31 August to be the last day of contract. Phoned Cancellations and followed all the right steps at the right time in my contract period. On 01 September my contract was however still alive and the monthly fee went off from my bank account.</p> <p>I phoned Cancellations at 08:14 on 01 September, informing them of the situation. As this is Vodacom’s error, I insisted Vodacom to rectify this and refund me for the R500 that erroneously went off from my account. My details were taken, and I was informed that this will be investigated and someone will phone me back. Of course no one phoned me…</p> <p>Long story short, I phoned another couple of times, had to re-explain the whole story, and every time someone was going to come back to me: team leaders, back office etc.</p> <p>Glorious waste of my time and money (as I paid double in September as I already took out a new contract somewhere else.</p> <p>Note: I removed the 072 ********** sim card and did not use any data from it after 31 August (was data only contract).</p> <p>On 07/07/16 the ref number provided was: ********** 04. On 07/09 I received another ref number: 1- ********** 6475.</p> <p>I repeat: this is Vodacom’s error and I insist to be refunded for the erroneous September monthly fee that went off from my bank account. Also, beginning of October another R109 was deducted from my account by Vodacom... what was that for?!</p>