Vodacom messed up my RED VIP contract upgrade and moved me to the cheapest contract possible !?!?! - Horrible experience with call centre

<p>Some Background first. I have been on the Vodacom RED VIP plan for the last 2 Years. My upgrade was due in November 2016. I had saved this upgrade until April 2017 so that I could get my hands on the new Samsung S8+ smartphone seeing as samsung messed up the Note 7 I wanted.</p> <p> </p> <p>So when Vodacom opened up the Pre Orders for the S8 and S8+ I app**** immediatly online (Beginning of April 2017). Last week Saturday I received a call from a vodacom call centre agent asking me If I would like to proceed with the Pre Order and Upgrade of my contract. To which I responded yes. His words was that I would get upgraded from the Vodacom RED VIP contract I am currently on to the new RED VIP + package where I would Receive 20GB data and Unlimited Calls and SMS's. The phone I would receive is the Samsung S8+ in Black with the Accesories pack. This was all good</p> <p> </p> <p>Forward to that next monday, I noticed that I couldn't make outgoing calls or even SMS anymore. So I dialed *111# and checked my balance. Previously it would always state that I am on a RED VIP Plan with limitless calls and SMS's and then the balance of my remaining data. Now it states that I am on some sort of messenger Call package with 1gb data.</p> <p> </p> <p>I called vodacom about this on Wednesday, getting passed back and forth between 5 different call centre agents (From the billings department to the upgrade department) and every time I have to explain the entire story to each and everyone (This after every call centre agent promised me that they would explain the situation to the next person I was going to talk to - and not one did).</p> <p> </p> <p>In any case guess what your call centre solution to my dillema was? I should buy airtime and load it on my number until the end of April when my new contract kicks in. And guess what I was still going to get billed my full Red VIP bill.</p> <p> </p> <p>Vodacom you have *****ed up big time here! How can you say to a customer which has signed a contract which states I will receive unlimited calls and sms's + 10GB data every month that he has to buy airtime to use his contract which costs him over R2000 pm ( My total account with vodacom every month is over R4500)</p> <p>For 1 week now I cannot run my business as I cannot phone any clients ( thats the whole reason why I am on your most expensive contract!!!)</p> <p> </p> <p>Today is the 1st of May 2017 - Guess what? I am still on this stupid Call messenger contract which I didnt sign up for! </p> <p>Someone better give me a proper soultion to my problem and If I am going to get billed the full month of the RED VIP contract I havent been on for over a week now, I am going to make more ****. You have BROKEN your part of the contract.</p> <p> </p> <p>I want to be put back on my old RED VIP contract today ( 1 May 2017) or be put on my new Contract which I have signed up for (RED VIP +)</p> <p> </p> <p>I expect a call from a call centre agent asap please ( AND he/she should have read this complaint before hand as I am tired of explaining this over and over again.)</p> <p> </p> <p>Regards</p> <p>JP Taylor</p>