Vodacom messed up my contract and took money incorrectly and have not refunded me

<p>After transferring my previous company cellphone number onto my private name and changing my package to Red Select+, Vodacom completely butchered my contract. Despite completing ALL paperwork in store with a Vodacom employee, the backend was not loaded properly. I was allocated no data, minutes or sms and was subsequently charged out of bundle rates for everything for two months. My account was debited INCORRECTLY for +-R6K more than it should have been, Despite many desperate calls to try and get my refund it has been 3 weeks and no one can assist me other than to say there is an open ticket. This is a disgrace, this money was ****** from me and should be returned with interest!</p>