DN
Diane N
1 reviews | Active since Oct 2017
15 Sept 2022, 16:06
VODACOM MESSED UP MY ACCOUNT DESPERATELY NEED HELP!!!!!!!!!!!!!!!
HORRIBLE SERIVE I HATE DELAING WITH VODACOM I HAVE SO MANY CONTRATCS WITH THEM 6 OR MORE AND NOW FROM RECEIVING 185 AIRTIME *** THEY WENT AND MIGRATED MY NUMBER CHANGING MY UPGRADE DATE WHICH END MAY 2023 TO NOW MAY 2026 HOW LONG WILL I BE PAYING FOR THIS PHONE 5 YEARS OMG NO AND NO1 ON THE PHONE T CUSTOMER SERIVES CAN HELP ME THEY KEEP ON CHANINGING EVERYTHING TO DO WITH MY ACCOUNT ALLTHIS HAPPENED 1SEPTEMBER LIKE THERE WAS SOME KIND OF A SPRING BASH AS MOST OF MY NUMBERS WAS CHANGED I URGENTLY NEED HELP
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Vodacom's replyOfficial
16 Sept 2022, 07:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Sept 2022, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DN
Diane N's updateReviewer Update
17 Sept 2022, 08:42HI
yes a consultant did contact but OMG the level of attitude I received and yet the situation is not dealt with firstly they upgraded a number that wasn't even due this contract was taken out august 2021 yet the did an upgrade on it *** and now my upgrade date shows 2026 so i will be paying 5 years for a Samsung A52 phone they messed up my account but they are behaving like its my fault, yet the number that i actually upgraded online was ending 3577 with a laptop that i received last month and now the consultant tells me I need to give back the laptop in order to reverse the upgrade done on the wrong number she didn't want to listen to me when i suggested that all she has to do was reactive my number 3577 and then reverse the upgrade on *** and put it back on red flexi 185 top up but she insisted that she has to get the laptop back knowing it will be second hand and then what other charges i might be charged with i mean they messed up but still have no way of helping a person what to i do in this case
yes a consultant did contact but OMG the level of attitude I received and yet the situation is not dealt with firstly they upgraded a number that wasn't even due this contract was taken out august 2021 yet the did an upgrade on it *** and now my upgrade date shows 2026 so i will be paying 5 years for a Samsung A52 phone they messed up my account but they are behaving like its my fault, yet the number that i actually upgraded online was ending 3577 with a laptop that i received last month and now the consultant tells me I need to give back the laptop in order to reverse the upgrade done on the wrong number she didn't want to listen to me when i suggested that all she has to do was reactive my number 3577 and then reverse the upgrade on *** and put it back on red flexi 185 top up but she insisted that she has to get the laptop back knowing it will be second hand and then what other charges i might be charged with i mean they messed up but still have no way of helping a person what to i do in this case
DN
Diane N's update17 Sept 2022, 08:42
Reviewer Update
HI
yes a consultant did contact but OMG the level of attitude I received and yet the situation is not dealt with firstly they upgraded a number that wasn't even due this contract was taken out august 2021 yet the did an upgrade on it *** and now my upgrade date shows 2026 so i will be paying 5 years for a Samsung A52 phone they messed up my account but they are behaving like its my fault, yet the number that i actually upgraded online was ending 3577 with a laptop that i received last month and now the consultant tells me I need to give back the laptop in order to reverse the upgrade done on the wrong number she didn't want to listen to me when i suggested that all she has to do was reactive my number 3577 and then reverse the upgrade on *** and put it back on red flexi 185 top up but she insisted that she has to get the laptop back knowing it will be second hand and then what other charges i might be charged with i mean they messed up but still have no way of helping a person what to i do in this case
yes a consultant did contact but OMG the level of attitude I received and yet the situation is not dealt with firstly they upgraded a number that wasn't even due this contract was taken out august 2021 yet the did an upgrade on it *** and now my upgrade date shows 2026 so i will be paying 5 years for a Samsung A52 phone they messed up my account but they are behaving like its my fault, yet the number that i actually upgraded online was ending 3577 with a laptop that i received last month and now the consultant tells me I need to give back the laptop in order to reverse the upgrade done on the wrong number she didn't want to listen to me when i suggested that all she has to do was reactive my number 3577 and then reverse the upgrade on *** and put it back on red flexi 185 top up but she insisted that she has to get the laptop back knowing it will be second hand and then what other charges i might be charged with i mean they messed up but still have no way of helping a person what to i do in this case