Vodacom - Mess up

<p>Good day,</p> <p> </p> <p>I had a vodacom top up contract and called the vodacom retentions department for a quote of what it would have costed me to pay the contract off. The retentions department consultant provided me with the quote and i did not give authorisation to have it processed.</p> <p>The end of January 2017 i had a debit of 4k out of my account which shocked me as my contract cost is only R309 p.m. I immediately called my bank and had the transaction reversed.</p> <p>I called vodacom the same time and querried and found out retentions department submitted the quote to cancel with out my permission.</p> <p>I called vodacom 3 times and on the last time which was last week in February a consultant understood the query and helped me with logging the correct query.</p> <p>Yesterday the 22 February 2017 VODACOM has blocked my phone where i can only recieve call.</p> <p>I am currently very frustrated with the service provider as the customer i am suffering inconvience for there mistakes.</p> <p>Vodacom way of dealing with these matters is very unprofessional.</p> <p>You cannot get the help you need,</p> <p>I waited 27 minutes on the phone yesterday 22 February 2017 being transfered from one department to another to eventually have my call just dropped.</p> <p>Vodacom must realise we are paying for they services and they are not doing us any favours!!!</p> <p>What can be the way forward?as i need my phone connected ASAP.</p> <p>I am having this issue for almost a month now!</p> <p> </p> <p> </p>