CG
Calan G

1 reviews | Active since Apr 2020

24 Apr 2023, 09:04

Vodacom mess, invalid contract

Wrote a review on Helicopter a little while back. Was about an invalid contract Vodacom had drawn up, deliberate or otherwise. Even a phone call from a lady asking for more info after i had done review, said she was going to contact Vodacom....noithing has been sorted. To recap, Vidacom made a era of drawing up a contract that was not roaming, but a fixed location...which they linked to a property I had sold and no longer lived there. When I returned to the Vodacom outlet at the Pavilion...the salesman who made era no longer was at that branch. The store manager then and staff assisted in canceling the invalid contract for me...and was even promised my R149.99 back for Vodacom era. Yeah, well.... 9 months or more go by, and now Vodacom is demanding cancelation fees for an invalid contract. Ummmmm, come on! No mater who one talks to, or explanations, communication is unacceptable. Even Vodacom reply on Helicopter is to contact the "Vodacom Team", but mo contact details. Besides, why must I contact them? There mess, not mine. They even ask a stupid question of who the salesman was? Like, what's that got to do with it? Vodacom employees....not mine. Can someone from right department at Vodacom sort his mess out.....for it makes me question if Vodacom is deliberately drawing up invalid contracts to others, and then Vodacom holds the client responsible for their mess.....and expected to cover cancellation fees for an invalid contract. Such Behavior from Vodacom in my eyes, is disgusting, especially when no mater who one contacts or communicates with at Vodacom.....noithing gets done, other than constantly demanding cancellation fees for an invalid contract. Nope, wrong! wrong! wrong!!!

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Replies (2)
Vodacom
Vodacom's reply24 Apr 2023, 10:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply26 Apr 2023, 07:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised the feedback remains contact has to be made with the Accounts Division on ***.

 Regards Consumer Website Team

Best regards,