Vodacom MESS

Heelang VODACOM is a *********, so I took and advance of 6 rand 30 minutes and automatically without clicking the the confirm button to also take up the 1 gig offer they sent a message saying I have taken it. OK that's fine and I then tried to use it up as it expires at 12am but dololo as I went to YouTube for video I got another sms saying I have 39MB left and that was from my originally bought 100MB yesterday. So I am being charged R14 for what????? Haaai man this can't go on and it's not the first time it's happened to me. When I try to call the call centre for clarity there is NO option to speak to a consultant what is happening Vodacom just what are you doing like really???? Ebile tomorrow I'm porting my number you will get that R14 from hell