VODACOM MESS!!!!!!

This is my horrible experience with Vodacom and to date I have still not yet received any feedback regarding my refund due to me. I was contacted by one of their agent in June for a upgrade that was due by the end of August. So I was advised that the upgrade would give me 5gig data daytime and 5gig night time and my premium would be R129 per month. Compared to what I was paying of R199 for only 5gig day time data, I agreed but I requested the agent to maintain my contract as per normal with an option to Topup my account which I used to do. when I received my bill by the end of July I was billed R1154.60 and then end of August R486. I then called on the 29th August to query this and I was then told that the agent who did the upgrade, upgraded my account but converting my contracting from a Top up to an open line!!!! I did not give consent to this and therefore why should I be liable. I did not know this.

Then I spoke to the following people, Lindiwe, Bongi, Dylan, Asanda, Yanga and list goes one. to date not one of them has actioned my query as since the day I called and today the 08th October I am still querying these requests which I have reference numbers for. I was then advised by the agent that no one attended my query ever since I logged a query through the call centre.

So now I am being told that a credit will be done but to the Vodacom account, whereas that is not acceptable. That is MY MONEY!! So the money must be refunded back into my account with them debiting the R129 as per the agreement. Now when I request to communicate with the manager or superior, I am being put on hold for over 45minutes and then the call dropped. I have called the following numbers:

* ********** * ********** *082 135

I have called so many times and with only 1 person who bothered to do a follow-up with regards to this query.

Had I know that this would've been the case, I should've just cancelled the contract and just used a pre-paid Sim card. I have never thought it takes a whole month to fix my contract and get my monies refunded back to me. I had also questioned should I reverse my money from my bank account what would happen? I was advised that it would reflect negatively on my side, which makes sense. But Vodacom is doing nothing about this!!!

I urgently need this matter address as its been long overdue and I have exhausted all channels to get this mess sorted.

thank you.

regards