MM
Mbali M

1 reviews | Active since Aug 2025

11 Aug 2025, 15:26

Vodacom ****mers take the trophy 🏆

Horrible Disappointed Red Flag Sad/Mad frustrated

I am a loyal customer, always pay my contracts in time ,no skipping or late payments. I got 2 contracts with Vodacom ,of which 1 of them expired Feb 2025 . I made several calls with the Cancelation vodacom customer care and everytime I call I get a promise that they will cancel it ,although they tried to offer me another contract, thing is I'm tired drained exhausted for running around after vodacom to cancel that specific contract. Several times I'm told they will investigate and get back to me in 48 hours and refund all my money but No, month after month Vodacom keeps deducting money and its over 5 months now loosing my money. 31July 2025 money was deducted Again . Today 2025-08-11 I made another call . Only to find that still my contract hasnt been canceled . I have called my lawyers and I will go to my bank and cancel the stop order . Until vodacom decides to give me attention. One of the consultants told me that I'll be blacklisted from buying anything with credit if I can stop all Vodacom debit orders from bank .But is vodacom enjoying putting me through all this suffering and think blacklisting will be their option after everything .I have come to a point that it's better I do this for myself coz I work hard for my money and cannot afford vodacom to take advantage. I am not rich I don't have money to throw around . If I can advice someone I would tell them that the Vodacom that we know and trusted has become a **** ,daylight *******. If you are having anger issues, financial stress, and love your peace just stay away ,run as fast as you can from Vodacom or you'll end up in a mental institution being frustrated for your money ..

0
Replies (1)
Vodacom
Vodacom's reply11 Aug 2025, 16:18
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team