KR
Kedibone R

1 reviews | Active since Jun 2019

08 Mar 2024, 20:27

Vodacom ****mers

I received a call twice from confirmations department of vodacom about a particular phone they claimed I app**** for online, I told the first consultant that I'm a victim of impersonification someone has my ID number and is making these online application and please they must cancel the order as I'm not working and I obviously did not order a phone, after a few days I received a call that my phone is couriered and will be delivered at my home old home address, I sent an immediate response that I did not order a phone and still they continued to deliver and could not leave the phone as they did not get my ID, the same accident happened after a month I got a call from the same verification department and same process they delivered without my concern, I'm not sure if it's desperation or wat from vodacom side for client where they willing to risk giving *****sters phones even when you confirmed that it's a *****ulent application.

0
Replies (1)
Vodacom
Vodacom's reply09 Mar 2024, 11:21
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team