AG
Ash G

1 reviews | Active since Mar 2014

10 May 2024, 08:05

Vodacom ****mers

I have closed my paid off and closed my Vodacom contract on March 2023. I then noticed that I was listed for bad payment on Clearscore by Vodacom.

When I called them, they tell me that a contract was taken on my name and has been running for a year but has not been paid. I have spoken to at least 4 different agents who promise to get back to me but nothing. Vodacom has not even contacted me once regarding the non payment but listed me regardless. They have no proof of me taking a contract and can't give me any further details but expect me to pay R5000.00 to close the contract.

I have sent them proof of me closing the contract but I am getting nowhere.

This seems like a **** from Vodacom.

0
Replies (3)
Vodacom
Vodacom's reply10 May 2024, 10:39
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
AG
Ash G's update10 Jun 2024, 07:28
Reviewer Update
Good morning, please may I ask you to contact me once more. I just need some help in closing the case.
AG
Ash G's update14 Jun 2024, 11:37
Reviewer Update
Hi there.

Still waiting on a call. I have been waiting on an updated statement to settle the account.