CZ
Carli Z

1 reviews | Active since Oct 2015

30 Sept 2023, 05:24

Vodacom ****mers

What a ****!! Got phoned from this number +*** to talk about my contract pricing. After telling the lady a 100 times that I am not interested in anything if it means my contract will be extended as my term is coming to an end in a couple of months. After ensuring me everytime that I do not have to worry it will not be extended low and behold 5 minutes after the call I receive an sms that my contract on number ***and *** has been extended by two years!!! Now I have to struggle to sort this out?? What type of customer service is this to trick someone into a contract after I expressed my wishes on numerous occasions that I do not wish to do so. Looking forward to someone contacting me to sort this out - Carli Steyn

0
Replies (1)
Vodacom
Vodacom's reply02 Oct 2023, 08:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team