Vodacom merely ticking boxes

Initial Review I took up insurance for a contract phone back in 2008. I renewed my contract until October 2020 when I opted to not renew. Fast forward to 2021, I take my phone in for repairs only to be told that the insurance was automatically canceled when I chose not to renew the contract. When I queried not being informed by the consultant that assisted me with the cancellation I was referred to the contract that I signed back in 2008. How anyone would keep a cell phone insurance document for that long, I have no idea. This is my Vodacom4U experience...After more than 10 years of service, a simple "Do you know that the insurance will also be canceled and that you have to say if you still want to keep?" was too much to ask.

Vodacom's Response Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team My Update

Over a week later, no contact has been made. It seems this was Vodacom merely ticking a "We have rep****" box. At this point, I am trying to figure out which is worse, not responding at all, or just ticking boxes. Regardless, I am just as disappointed