MM
Megan M
1 reviews | Active since Oct 2017
06 Jan 2022, 16:41
Vodacom Mercer Data ****
Just another part of the saga with Vodacom. So i send their stuff back immediately after i receive it, which is within the 14 day cancelation period and what does vodacom do, they decide ro charge me for sending their undervalued stuff back. So on 1 january i wake up with a debit order going off on my account of R7700+-. Just Vodacom being *****. Im so sick of them. Cannot wait to cancel my current contract with them also. I WOULD NOT RECOMMEND GETTING A VODACOM CONTRACT. THEY ARE HORRRRRRIBLE AND *****. This is now the 3rd month my account with vodacom is not correct and the saga continues.
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Replies (5)
Vodacom's replyOfficial
07 Jan 2022, 08:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jan 2022, 08:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MM
Megan M's updateReviewer Update
07 Jan 2022, 15:58Your people dont even know how to fix your mistakes. And now i also see you people charge me interest for reversing that outlandish debit order that was your fault and your mistake. And now i keep on getting phone calls and smse thay my account is in arrears. No S#*# Sherlock. I hope you sort out your mistakes on my account soon because right now im just done.
MM
Megan M's update07 Jan 2022, 15:58
Reviewer Update
Your people dont even know how to fix your mistakes. And now i also see you people charge me interest for reversing that outlandish debit order that was your fault and your mistake. And now i keep on getting phone calls and smse thay my account is in arrears. No S#*# Sherlock. I hope you sort out your mistakes on my account soon because right now im just done.
Vodacom's replyOfficial
10 Jan 2022, 14:57Dear Megan Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have sent your query to the relevant department to assist with the billing issue.
We will provide feedback once available. Regards Consumer Website Team
We will provide feedback once available. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Jan 2022, 14:57
Official
Dear Megan Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have sent your query to the relevant department to assist with the billing issue.
We will provide feedback once available. Regards Consumer Website Team
We will provide feedback once available. Regards Consumer Website Team
Best regards,
MM
Megan M's updateReviewer Update
12 Jan 2022, 07:29They eventually reversed their mistake but now you want me to pay for Vodacoms mistake. Why should i be paying interest for Vodacoms mistake? When i spoke to someone yesterday i was told thats how Vodacom works. They make mistakes on your account and expect you to pay for that mistake. Is that how you make your money? Now i have to pay R100 interest because you decided to deduct money that you shouldnt have? Thats not right. How can you do that? That does not sound legal at all.
MM
Megan M's update12 Jan 2022, 07:29
Reviewer Update
They eventually reversed their mistake but now you want me to pay for Vodacoms mistake. Why should i be paying interest for Vodacoms mistake? When i spoke to someone yesterday i was told thats how Vodacom works. They make mistakes on your account and expect you to pay for that mistake. Is that how you make your money? Now i have to pay R100 interest because you decided to deduct money that you shouldnt have? Thats not right. How can you do that? That does not sound legal at all.
Vodacom's replyOfficial
12 Jan 2022, 14:50Dear Megan Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the balance of equipment charge was reversed and we have also processed a credit for the penalty fee that was charged against your account. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Jan 2022, 14:50
Official
Dear Megan Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the balance of equipment charge was reversed and we have also processed a credit for the penalty fee that was charged against your account. Regards Consumer Website Team
Best regards,