JS
Jabulani S
1 reviews | Active since Aug 2023
07 Feb 2024, 11:09
Vodacom ****mer
Hi my name is Jabulani setati
I would like to report Vodacom on misleading people recently regarding migration. They told me that I've been a loyal customer for over 10 years and they can see that in most of my contacts I'm paying more money. So what they Will do for me is for me to pay less for more. But at the end I ended up paying more for less again so please be careful people out there.
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Replies (2)
Vodacom's replyOfficial
07 Feb 2024, 12:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Feb 2024, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Feb 2024, 15:11Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the migrations was reversed and relevant credits processed. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Feb 2024, 15:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the migrations was reversed and relevant credits processed. Regards Consumer Website Team
Best regards,