VODACOM MENLYN REPAIR CENTRE: CLAIM FOR MY PHONE

I TOOK MY PHONE IN ON WEDNESDAY 23 SEPTEMBER FOR REPAIRS. MY PHONE BROKE DURING LOCKDOWN AND I COULD'NT TAKE IT IN DUE TO LOCKDOWN AND I DID NOT HAVE MONEY IF I WAS TO PAY ACCESS. I HAVE BEEN PAYING INSURANCE FOR OVER A YEAR NOW AND NOW THEY TELL ME THAT MY CLAIM IS REJECTED BECAUSE OF USAGE. THE LADY FROM THE REPAIR CENTRE PHONED ME HER NAME IS MMAMELO VERY UNDERTANDING PERSON AND TOLD ME VODACOM REJECTED MY CLAIM BUT SHE CAN STILL FIX IT FOR R5387.69. I CAN RATHER BUY A NEW PHONE. THEN A LETICIA LADY PHONED ME FROM VODACOM MENLYN AND TOLD ME MY CLAIM IS REJECTED I ASK WHY SHE TOLD MY ABOUT USAGE BUT WITH AN ATTITUDE. AND TELL ME THAT SHE CAN SEE IT IS THE 2ND TIME THAT I CLAIM FOR THIS PHONE SO WHAT DO I DO NOW CAUSE I MEAN I'VE BEEN PAYING INSURANCE FOR OVER A YEAR AND NOW THEY CAN'S REPAIR MY PHONE.