Vodacom Menlyn lost/stole? my cellphone

<p> <br /> I wrote this complaint to vodacom on 21 Jan 2017 and still had no reply. ????<br /> <br /> <br /> <br />Good Day</p> <p><br />I have been a Vodacom customer since 2003 my cell nr ********** 974.</p> <p><br />Having been treated extreamly bad and rude repeatedly by managers and workers of Vodashop in Menlyn. I write this email as a very unhappy customer.</p> <p><br />On 14/06/2016 I booked my wife, Mrs CE Swart's cellphone, a S5 mini Samsung (cell nr ********** 077) in at Vodashop Menlyn for a crackscreen repair at a consultant Miriam. </p> <p><br />After 5 weeks of trying to get any feedback or answers about the phone we were told they can not find it ??????? is that possible????</p> <p><br />When we drove the 200km from our farm near Bella Bella we were treated by people without manners who tried to give us a diverent S5 mini that look like a very badly used S5 second hand phone without a backcover.</p> <p><br />Having struggled for 5 weeks we were given no answer to what happened to the original phone and they basicly forced us to take the second hand phone.<br />We left that day as extremely unhappy customers.</p> <p><br />That 2nd hand phone gave us endless trouble over the following months and was booked in again 14/12/2016 and the Manager Leon said he will do an investigation<br />about the lost phone.</p> <p><br />After no feedback from Leon we contacted him several times but no answers were given. On 05 / 01/2017 we were told we have to take the 2nd hand phone that they fixed again and no answer can be given about my wife's original phone.</p> <p><br />We Refuse to take that phone again we want the original back.</p> <p><br />This is not acceptable any more! We want answers. It is now 7 months later and it feels that we were ****** and mistreated several times by Vodacom Menlyn.</p> <p><br />Please resolve the problem and give back the original phone. In all this time we pay full contract fees.!!!</p> <p><br />We expect feedback by e-mail as soon as possible!</p> <p><br />From unhappy clients</p> <p><br />Mr CF Swart.</p>