VODACOM MENLYN

I bought my new S6 Gold on 19/04/2015 & on 28/04/2015 I took my phone into The Grove Vodacom.The technician detected a software mulfunction & referred me to the Menlyn branch where they informed me that it would take a maximum of 7-14 working days.On the 13th working day they contacted me to bring in all S6 accessories so that they could reimburse me with a new S6,only to get to the store & find out that they were still waiting for a reference number.No one has contacted me up until today 06/06/2015.I decided to pay the Menlyn branch a visit.On arriving at the branch I received an uninterested attitude from the consultant which then referred me to 3 other consultants,only to find out that my phone had been completed on 20/05/2015 & no one at the Menlyn branch had the decency to contact me to inform me that my phone's problem had been resolved,on top of that the 4th consultant informed that there was no stock available.I find their service to be unacceptable as I have been inconveniencing my mother by using her phone.If I don't have my phone in a weeks time,I'll have no choice but to cancel my contract without paying a fee & then move to a more reliable service provider.