Vodacom Mediocre Customer Service

<p>I have 3 contract with Vodacom, my 2 data contract were due for upgrade early this year then i decided to discontinue with one, then i phoned Vodacom to cancel it around Feb, surprisingly my contract was never cancelled as per my request and my contract was upgraded to 10 gig data contract and i was debited in my account, then i phoned contact centre to query about this and i requested the consultant to cancel 10gig and refund me into my account where they have debited the money. well i waited and waited for my money to be credited and after 2 weeks i phoned again to inquire and I was told that my money was reversed to my Vodacom account, that ****ed me off because i was not given an option as to which account should they refund my money to and after i requested them to refund me. Even today 19/05/2017 I haven’t received my money of which I have logged a complaint on the 21 April 2017 this bad service is extreme when my contract are over I will never stick with this service provider I am now starving because of them some other debit orders bounced because of them, my credit record is impacted negatively because of mediocre service and failing to the needs of the customer,</p> <p> </p> <p>When I wanted to upgrade my other contract to 10gig I phoned contact centre to upgrade then they said is done and the confirmation department will contact me, after a week I received a call from confirmation department, guess what? Apparently I requested to upgrade to IPhone 7, like really? My request was very simple, upgrade my 2gig to 10gig, i never requested IPhone 7. I am drowning in disappointments I have been with Vodacom from 2003 and this is how they treat me. Never and never again should i take contract with Vodacom</p> <p> </p> <p> </p>