1 reviews | Active since Dec 2024
Vodacom ****med me R886 .. they deducted money after the account was closed last year
Horrible experience with Vodacom . I had a contract for years . I lost my job then contacted Vodacom to give settlement for my account . They did I paid the settlement sent the proof of payment together with the form to close the contract . 6 months late I received the call from MBD collectors requesting the same amount I paid to close the account saying Vodacom didn't close the account and handed my name to them . July last year I contacted my lawyers the attended to the issue , Vodacom finally agreed to close the account . That was July 2025 . 25 March this year Vodacom started debiting my money again from my account . I called their customer care the lady told me the account had a close instruction but they actually did close it hence they debited again . Now I feel like they are just a **** once they have your information they cannot stop *****ing money from you . Now I'm I don't know if that account will be open for lifetime . An amount or R886 was taken without any reason .
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
