NN
Ntombifuthi N

1 reviews | Active since Dec 2024

05 Apr 2026, 15:59

Vodacom ****med me R886 .. they deducted money after the account was closed last year

Horrible experience with Vodacom . I had a contract for years . I lost my job then contacted Vodacom to give settlement for my account . They did I paid the settlement sent the proof of payment together with the form to close the contract . 6 months late I received the call from MBD collectors requesting the same amount I paid to close the account saying Vodacom didn't close the account and handed my name to them . July last year I contacted my lawyers the attended to the issue , Vodacom finally agreed to close the account . That was July 2025 . 25 March this year Vodacom started debiting my money again from my account . I called their customer care the lady told me the account had a close instruction but they actually did close it hence they debited again . Now I feel like they are just a **** once they have your information they cannot stop *****ing money from you . Now I'm I don't know if that account will be open for lifetime . An amount or R886 was taken without any reason .

0
Replies (2)
Vodacom
Vodacom's reply06 Apr 2026, 07:56
Official
Dear Customer, 

 Thank you for making us aware of your complaint. 

 Kindly be advised that a consultant will make contact with you in due course to assist with your query. 

 ***Please note*** Beware of phishing ****s. 

 Vodacom will not contact you via Whatsapp to request your personal details 

 Regards, 
 Vodacom Consumer Website Team
NN
Ntombifuthi N's update28 May 2026, 11:01
Reviewer Update
Vodacom called saying the matter has been resolved but at the same time they gave Nible credit solutions my contact details saying I still need to pay the account that Vodacom agreed to finally closed . So Nible now is sending me e-mails daily . I've requested them to remove my name on the system they told me the can't since the money is still outstanding with Vodacom . For now I'm out of words .and I would like to advise everyone who is looking for contact phone to try other networks not Vodacom . If you want peaceful life stay away from Vodacom contracts . Only use their prepaid option . Thanks