vodacom ****med me and got away with it.

Good day..

I had an issue previously with Vodacom. The telephonic agents contacted me regarding an better data plan and I agreed to it as I understood it was a going to be better for me seeing that I was struggling financially at the time. but the next billing date I saw that I am paying just over a R1000 extra on my account. I immediately made contact with Vodacom and they gave me alot of numbers but I couldn't get to an agent. so I put my complaint on hello Peter and someone phoned me back. they said they will listen to the recording and get back to me. well I phoned them back and I didn't pay them the full new installment for the next month. it went on for maybe 3 months. so then they eventually listened to the recording and told me the agent was specific in saying that the new amount is excluding the devices if which I told them I did not understand this. they told me unfortunately there is nothing they can do I must just pay them the new installment. I then spoke to someone that work at Vodacom store and they told me these people who phones you are always doing this to people and I shouldn't take stuff over the phone because then people come to the store for held but unfortunately they can't help us. I then phone Vodacom billing department and I told them I cannot afford this new installment and it they could help me get a migration to lower package. this is when they could help me. still my account was in arrears for the outstanding amounts of over 3k now.

I never skipped any bills before at Vodacom before this had happened.

Im very disappointed in the way I will was mislead by Vodacom and they got away with it.