VODACOM ****MED ME!!!!

This is the fourth time I am writing a review about Vodacom. I have still not had my issue resolved. I took a fibre contract with Vodacom and added the PS5 console on the 10th Dec, today is the 11th January and I have still not received any equipment. I have been told that the order has been approved and even received a order number but nothing was delivered.

They don't give updates and I have not received a contract. The only way to find out what's happening is if you call in. I have received multiple reasons as to why the equipment was delayed and was even promised by a consultant that the equipment will be delivered on the 23rd Dec.

I escalated to multiple managers and received no response. I personally emailed a manager and received no response. When I ask the consultants what the delay is they advised that it's a stock issue and can't do anything else.

I have had to pay my current ISP a cancellation fee as well as a router collection fee, however I'm not sure if I will have fibre because of vodacom's delays. This is extremely unprofessional and unacceptable. I want to urge clients to stay away to avoid this. I truly believe I was ****med.