Vodacom ****med me.

I bought 10 minutes voice bundle that is valid for one day. I got a confirmation that the voice data is activated. Made a phone call, after 3 minutes the call ended when I checked my airtime has depleted. I wondered how come it used airtime instead of voice bundle. When I checked the balance the voice bundle was not loaded. Contacted Vodacom same-day, they responded today and told me that it's was used up by Voice usage out of bundle , I should opt in for out of bundle limit. I followed the steps they gave me to change that. Only to find that I was already on Opt in for that out of bundle limit. The option I could see was to Opt out of bundle limit. Sent the screenshot to them , they never rep****. Never got an answers as to what happens to the Voice bundle I bought, or whether they will load it or return my airtime. The urgent never rep**** to me again after sending the proof that I was already opted in for that out of bundle limit. I am disappointed and not satisfied with how they handled this matter, no solution provided they just ignored me.