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Sithembele M

1 reviews | Active since Jan 2017

16 Nov 2023, 20:23

Vodacom ****med me

I got a telesales agent this year for router and data package. She said I can take and terminate the services because it’s not a contract. I could terminate any time I want. I experienced outage from the router and tried to call Vodacom and could not get help. I tried to cancel the deal and I was told I need to pay R10k in advance. What a reap off. I told them they can retrieve the recording and the lady told me it’s not a contract and I can cancel anytime. I’m still paying for the services I don’t need and it’s frustrating.

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Replies (4)
Vodacom
Vodacom's reply17 Nov 2023, 07:42
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
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Sithembele M's update20 Nov 2023, 10:19
Reviewer Update
Vodacom has not called me since they promised to contact me, nothing new from that I’m used to their poor after sales service .
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Sithembele M's update25 Nov 2023, 06:47
Reviewer Update
Please don’t patronise me, my issue has not been attended, I asked for the recordings and I recieved a call yesterday stating that your investigation has been finalised and deemed my complaint invalid. Why don’t you email me the recordings ghat I agree to a contract. I did not do that and you know it. Vodacom really does not care about its clients. I am the one who was ****med by your telesales agents and now you behaving as if I’m the one who ****med Vodacom. If you have nothing to hide, please forward me the recordings. Maybe I should take a legal route because I can see you not taking this seriously
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Sithembele M's update25 Nov 2023, 06:50
Reviewer Update
Ive had my Vodacom number for more than 20 yrs and I think it’s time I port my number . I can’t do business with people that are ********* and don’t value their loyal customers