Vodacom ****med me

I have a data and Router contract with vodacom, i app**** it online and then 2 months later the Router stopped working I returned it back to Vodacom shop at Thohoyandou plaza in (2023 june). Three weeks later I went there to collect the Router I was told that I can't get it there because it was an online application contract, and I was told that I have to go to Vodacom Repair shop in Joburg to fetch the Router. Imagine coming from Venda to Joburg js to fetch a router which they agreed to take in for repair at the first place.

I called Vodacom customer care and they told me to go back to the store and told me that i'll be issued with a new router, but when I got to the vodacom shop I was told the same thing over and over again. I end up running out of ideas, up until today i haven't got my router back and I have never missed a payment.

The sim card which came with a router is not working I tried using it on the cellphone but it isn't working as intended.

Last month I called vodacom trying to negotiate a fair deal, I wanted to cancel the contract and then i was quoted a cancelation fee which was too high to start with, I negotiated maybe to pay a one month subscription fee and the answer was no, then I was migrated to a R160 airtime contract and I was supposed to pay R160 on the 1st of September 2025 but to my surprise R393.00 was debited from my bank account and the sim card was credited with R160. When i called vodacom I was told that the R393.00 which is debited on the 01 September 2025 is for August data bundle, how I don't know, because the first time I agreed to the contract I paid a "pro rata" it was never on a credit, and i never missed a payment.

This is wrong business practice. Vodacom is exploiting innocent customers, at this economy.