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1 reviews | Active since Jun 2021
04 Jun 2021, 18:34
Vodacom meccer laptops
In November l upgraded with 2 laptops and atwo routers from Vodacom and were delivered in time 13November.l discovered that one laptop was faulty and reported to Vodacom they promised to send Ram to collect the whole assignment back which they did on the 4th of Dec.the collected items are still not received by Vodacom and dispite numerous follow ups l have not been assisted.lately they asked me to get a police report but they also refused to assist saying Vodacom must report Ram not me.lam currently paying for the items that l dont have. Please assist
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Vodacom's replyOfficial
05 Jun 2021, 10:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jun 2021, 10:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Jun 2021, 11:14Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we escalated your query to our ***** team for further assistance. Based on the feedback provided, our team confirmed *****, processed the necessary credits and sent a refund request to our finance team. Please note that the refund will reflect in your bank account within 5 – 7 working days.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we escalated your query to our ***** team for further assistance. Based on the feedback provided, our team confirmed *****, processed the necessary credits and sent a refund request to our finance team. Please note that the refund will reflect in your bank account within 5 – 7 working days.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Jun 2021, 11:14
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we escalated your query to our ***** team for further assistance. Based on the feedback provided, our team confirmed *****, processed the necessary credits and sent a refund request to our finance team. Please note that the refund will reflect in your bank account within 5 – 7 working days.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we escalated your query to our ***** team for further assistance. Based on the feedback provided, our team confirmed *****, processed the necessary credits and sent a refund request to our finance team. Please note that the refund will reflect in your bank account within 5 – 7 working days.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team