Vodacom: me too....

I have requested a relocation for my fibre line of which I had a contract with vodacom. I have emailed them about the relocation on 26 November 2018 already. They said it will be done within 30 days. We are now within the 8th week. They have stopped replying to my emails and when I phone they switch me from one consultant to another, saying the other one will help me... No one can give me an answer. The worst is that vodacom keeps on debiting money from my account t every month as per every month... I have now paid R1400 for not a single MB downloaded. I even received another email this morning staying my current account with the amount of data left for the month... Even their Facebook account gave me no answers. I have used every single method of communication with vodacom with no success. This is absolutely frustrating!!!!!