Vodacom ****** me of all the months I paid for insurance.

This is the responsed i got from Vodacom "Dear Ntoebeng,

We trust all is well, we acknowledge receipt of the complaint you lodged with Hellopeter.

We reviewed your claim and confirmed that the device was not in use with a Vodacom sim card at the time of loss.

As per our terms and conditions, we cannot pay a claim if the insured cell phone was not in use with a Vodacom SIM card at the time of the insurable event.

Our records show that there was no network usage of the insured cell phone for a period of 7 (seven) days prior to the date of loss.

We have attached a record of when you last used the device with the Vodacom sim card.

Based on this evidence, we uphold our initial decision to decline your claim.

Best regards, Nazli, Vanessa

Vodacom Insurance

Complaints Team

***

vodacom.co.za

Further together I really don't understand if am sick and i dont use my phone for a week and after the week i lose the phone, the insurance will not accept the claim due to the sim not in service for a week. So when u take insurance with vodacom u insure the sim because if that sim is not used the would cover the phone 😡😡😡😡. So its means I've been donating my kids money to vodacom insurance.