Vodacom ****** me

I am so disappointed with vodacom after such a long time being a customer with them. Today I went to put a claim since I have an insurance with them only to be told that my claim is rejected. The reason is the sim was last in use on the 23rd November 2024 and I lost the phone on the 12 December 2024 and now am told the claim is rejected😡after paying insurance from 2022 without skipping. So I was supposed to claim a phone that wasn't lost because now the phone is lost am told they are not going to cover it. I feel ****** after paying so many month. Pls help with this issue.