GM
Gabisile M

1 reviews | Active since Jun 2018

28 Mar 2019, 13:43

Vodacom / MBD harassment !

Hi I happened to have this account with Vodacom that i was not aware of and only realized when i received a call from one of their consultant in November 2018 that i owe them. I did explain that i know nothing about it and was requested to send an affidavit and a certified ID copy .which i did not just one but i have about 30 emails to sent to them.

Nothing has been done , i'm still getting calls and SMS's from MBD which is the collection department for vodacom , threatening to take legal steps if i don't pay the account. Lately they even hang up on me as soon as they realist that they have called me and i always say to them that i am still awaiting feedback from their investigation department. Please assist me !

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Replies (1)
Vodacom
Vodacom's reply28 Mar 2019, 13:54
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team