bB
bruce B

1 reviews | Active since Feb 2019

08 Feb 2019, 15:40

VODACOM & MBD attournreys INCOMPANTACY - Vodashop and call centres

I closed all my accounts at Vodcom in January 2018. Yet I was kept on billing on a mygig2 #G bundle contract which I cancelled via a call centre just after accepting telephonically realising my mistake. It was said all is done don't worry. Then came the bill for R350 which a furiously disputed. No call centre agent had the diligence or ability to not understand nor even come close to resolve. Again and again - told not to worry again.

Then all of a sudden I am handed over to MBD INC attorneys. I contacted the floor team leader after been treated like an infidel by call centre employees stating how dare I raise my voice... - its all on recording. Finally I spoke with Boitumelo. I have recorded of four emails sent off to here as was requested by her. I had no response nor was she available telephonically. Incompetence of biblical proportions. I seems there are no managers within Vodacom and if one asked the operators take offence - make you hold for 5 minutes or until you eventually give up and drop the call.

Now with all the attorney charges I owe double the original amount of R363 which is now R639 due to charges .And then they went and listed me with the credit bureau!!! WHAT ON EARTH CAN I DO AGAINS A BILLION DOLLAR MONSTER - NOTHING SINCE THE IS NOTHING TO TALK TO. Guess they don't need to - this way they just get their way due to the enormity of the company

Thanks Boitumelo at MBD attourneys call centre

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Replies (2)
Vodacom
Vodacom's reply08 Feb 2019, 16:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply08 Feb 2019, 16:56
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers].
Regards
Consumer Website Team