Vodacom??? Maybe i will go somewhere else after this experience

I recently tried to open a business account with vodacom (after being a loyal customer of 3 different phone contracts through them for over 10 years) and i have not had any feedback from them for 2 weeks. I have emailed called, left messages and even tried asking for managers but surprisingly they always busy. When asking how long does it take for an answer on a business account i was told 24 hours and in retrospect it has now been 336 hours i have waited. I only went through the online agent as when requesting info on this contract online they got hold of me to give me better offers than stores could, not the other way around. I am so irritated as its for my business and now i also cannot operate without these laptops etc, also to note its 3 things i need contracts for not just 1..... i will take my business elsewhere