ML
Marius L

1 reviews | Active since Apr 2011

30 Dec 2020, 10:51

VODACOM MAY HAVE FINANCIAL DIFFICULTIES OR ARE THEY JUST GREEDY

I have logged a complain on this platform before and vodacom JUST COLD SHOULDER ME. I complained that they send me statements via sms as my phone cannot open the attachment. NOW I GET NO STATEMENT FOR MY DATA LINE. THEY IN FACT BLOCKED MY DEVICE FOR NON PAYMENT AND I WILL NOT PAY UNLESS THEY RECTIFY MY ACCOUNT FIRST. THEY CHARGED ME AMOUNTS R300 IN SO CALLED RD FEES AND I WENT TO THEIR BRANCH IN FOURWAYS AND SHOWED THE AGENT THAT THERE IS MONEY IN THE BANK AND HE AGREED THAT THIS WAS THE CASE. I WILL NOT PAY THIS ACCOUNT EVEN IF THEY LIST ME ON ITC BUT UNTILL MY ACCOUNT IS RECTIFIED AND EMAILED TO ME I WILL RESUME PAYMENT. I must say that they made me a cash paying customer though so I am sure they can rectify my account and then I will commit to further payments.

On another note my other data line used 1 GB in 2 days and I have only sent 20 emails and received the same. How can that use age be so high? I have not upgraded anything on my laptop. ***

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Replies (1)
Vodacom
Vodacom's reply30 Dec 2020, 11:09
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team