DVDM
Del-Mari Van Der Merwe
1 reviews | Active since Apr 2019
19 Oct 2021, 09:56
Vodacom Masterpass Failure
Vodacom Masterpass failure. I bought 10Gb of data 05.10.2021 with the Masterpass option. The money was deducted from my account, but till today I have not received the data purchased. I have been phoning every single day trying to get someone to assist me, but I'm just left hanging every single time. Not FNB nor Vodacom does anything to assist in having this matter solved. It is a failed service between Vodacom and FNB!!
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Replies (2)
Vodacom's replyOfficial
19 Oct 2021, 11:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Oct 2021, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Oct 2021, 15:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply25 Oct 2021, 15:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,