Vodacom master manipulators!

Good day

On 10 May I contacted the cancellations department to cancel my contract for my second number

While having this conversation, MZI from the cancellations department mentioned to me that he noticed I am paying quite a bit on my current contract (the one I didn’t cancel – ***). He gave me some options as to how to save some money as I told him that I didn’t want to upgrade cause I don’t want to commit to a contract anymore. (Reason being is we want to emigrate and don’t want to tie myself to anything further). He changed a couple of things and added recurring 5GB data for R279 per month

Below what both Mzi and I went through and I actually wrote it down, step by step.

R279,00 5GB R620,00 Handset R0,00 Caller Identity R12,91 Item billing

This is what it looks like now: R390,00 390,00 (uChoose Flexo 390 line rental) R620,00 Handset R9,99 Caller identity R0,00 Item billing NO DATA????

I want an explanation on ALL points below: 1. Why I have been waiting for Vodacom to respond to my issues since 4 June? (two weeks already) 2. Mzi restructured my billing, but my contract renewed automatically with another 24 months without telling me???? And this is even WITHOUT a new device AND any data. Please explain to me how Vodacom manipulates a customer into a new 24 month contract without making sure the client understands this if only a restructure is done and not an actual upgrade WITH A NEW PHONE???? 3. On 8 June, the 5GB disappeared all of a sudden, and when I contacted Vodacom, they told me that this was only promotional at that time. When I spoke with an agent,, he assured me that the 5gb will stay for that price. (I have made screen dumps of this conversation as proof). 4. I have ever since 8 June had to keep buying data which is now costing me a lot of money. How will this be fixed and me reimbursed for this? 5. Since 4 June, no one has been able to provide me with the recording I had with Mzi on 10 May

I am not interested in speaking to an agent because it seems not even they know what they do. I request a manager or head to phone me.

In both occasions, if I am contacted by an agent (and I will ask who you are when you phone me) and if you are unable to provide me with the recording, I am most definitely not threatening in saying that I will be making contact with the ombudsman this morning still.