LvdW
Lodewikus van der Walt

1 reviews | Active since Dec 2016

27 Apr 2021, 10:36

VODACOM MARKETING NUISANCE SMS'S

This is just something specific and not the total service of Vodacom.

I keep on getting Marketing SMS's from Vodacom although I have rep**** on their dial-in facility that I no longer wish to receive marketing news. Vodacom actually confirmed via SMS on 7 April 2021 that I will no longer receive marketing communication. It continues unabated. I cannot for the life of me believe that a simple flag program cannot work seeing that millions of messages and phone calls work absolutely flawless, but this simple flag does not work. I have even been to Vodacom in Jeffreys Bay, but the person just referred me to Vodacom call centre to lodge my complaint. It is not my duty to fix Vodacom's problems.

Thanks

Louw van der Walt

0
Replies (1)
Vodacom
Vodacom's reply27 Apr 2021, 11:08
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team